CUSTOMER SERVICE INFORMATION

Office Hours

Tuesday – Friday 9.00am – 3.30pmAEST (excluding NSW public holidays)

Phone: 0426247313

Email: essentiallyaromatherapy@gmail.com

Returns and Exchanges

  • In the event you have a problem with your purchase from Essentially Aromatherapy, we are happy to offer a store credit, exchange, or refund - simply contact us within 7 days of your order date.

  •  If you have changed your mind about a product you have ordered, we'll need to receive it back to us unopened and unusued, in the original packaging.

  • If the item is faulty or damaged please contact us with a detailed description of the issue along with a photo.

  • If an incorrect item has been received, or you are missing an item from your order please take a photo and contact us within 7 days of delivery

  • If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt.

  • We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition and packaging; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids please contact us first to discuss as they cannot be sent via Australia Post.

  • Notification must be made via email and be accompanied with photographs of the discrepancy or error, non-conformance specification or damaged package.

  • As per manufacturer's guarantee, electrical products come with a 12 month warranty from date of purchase. Electrical products must be sent or returned to place of purchase with their receipt of purchase for testing. If your electrical product is deemed to have a major fault, we will contact you so that you may elect to receive a replacement or refund; If deemed to have a minor fault, it will be repaired or replaced and returned to you; if deemed not faulty, you may be charged to have it returned to you.

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CLINIC HOURS
Monday: Closed
Tuesday: 9.00am - 6pm
Wednesday: 9.00am - 6pm
Thursday: 9.00am - 6pm
Friday: 9.00am - 6pm
Saturday: 9.00am - 3pm
Sunday: Closed
RETAIL HOURS
Monday: Closed
Tuesday: 9.00am - 3.30pm
Wednesday: 9.00am -3.30pm
Thursday: 9.00am - 3.30pm
Friday: 9.00am - 3.30pm
Saturday: 9.00am - 12pm
Sunday: Closed
LOCATION
We are located in the heart of  Tarrawanna Village. If you would like to drop in outside retail hours and you don't have an appointment, it pays to phone/text to ensure we are available to help. Come in and Experience the Difference with Essentially Aromatherapy.
PH: 0426247313

© 2016 Essentially Aromatherapy           ABN: 94 521 483 587